WhatsApp order notifications for your online store
Customers read WhatsApp, not email. Send the order confirmation, dispatch update with tracking link and delivery alert where they actually look — straight from your store's backend.
Hi Priya, thanks for your order #1042 🛍️ 2 × Cotton Kurta — ₹1,798 Payment: Cash on delivery Reply YES to confirm your order.
10:24 ✓✓
How e-commerce order updates teams use WhatsApp automation
Order confirmation
Confirm every order instantly with items, amount and expected delivery date.
COD confirmation
Ask cash-on-delivery customers to confirm by replying YES before you ship — fewer fake orders and returns.
Shipping & tracking
Send the courier name and tracking link the moment a parcel is dispatched.
Abandoned cart nudges
Remind shoppers who opted in about items left in their cart.
Review requests
Ask for a review a few days after delivery.
Features used for e-commerce order updates
Send WhatsApp text, media, locations and polls with a simple REST API. Connect a number by QR code in seconds, get webhooks and start free.
WhatsApp WebhooksGet incoming WhatsApp messages, delivery receipts and connection events on your server in real time, with HMAC-signed JSON webhooks.
WhatsApp Auto ReplyReply to WhatsApp messages automatically 24/7. Create keyword rules (contains, exact, regex), send text or media replies and answer FAQs instantly.
More use cases
Questions about E-commerce order updates
Can I connect Shopify or WooCommerce?
Yes. Call our REST API from your store's order webhook, or use a no-code tool like Zapier, Make or Pabbly to connect store events to PowerAPI.
How do I read the customer's YES reply?
Enable webhooks on your number. Every reply is posted to your server, where you can mark the order as confirmed.
Start automating WhatsApp today
Create a free account, connect your number in a minute and send your first message.