1. Try before you buy

Where a free trial is offered, you can connect your number and test the Platform before paying. We recommend using the trial to confirm PowerAPI Whatsapp fits your needs.

2. Plan purchases

  • Plans are prepaid and activate immediately after successful payment. Plan fees are non-refundable once the plan is activated, except in the cases below.
  • Duplicate or failed activation: if you were charged twice for the same purchase, or your payment succeeded but the plan was not activated, we will activate the plan or refund the extra amount in full.
  • Discontinued plan: if we discontinue the plan you purchased within 7 days of your purchase, we will refund the plan fee in full.

3. What is not refundable

  • Unused days or unused daily message allowance on an active plan.
  • Restriction, suspension or ban of your WhatsApp number by WhatsApp, or outages of WhatsApp or other third-party services.
  • Accounts suspended or terminated for breach of our Terms & Conditions, including spam.
  • Changing your mind after the plan has been activated.

4. Cancellation

Plans do not renew automatically, so there is nothing to cancel for future billing — your plan simply ends at the end of its period. You can stop using the Platform at any time. If you want your account deleted, email us; account closure does not create a refund except in the cases listed above.

5. How to request a refund

Email [email protected] with your registered email, the payment ID (shown in Plans & Billing and on your invoice) and the reason. Approved refunds are processed to the original payment method within 7–10 business days. The time taken for the amount to reflect in your account depends on your bank or payment provider.

Contact us

PowerAPI Whatsapp is operated by NXTKRAFT SOLUTIONS (OPC) PRIVATE LIMITED, West Godavari, Andhra Pradesh, India.